Frequently Asked Questions
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Products
What makes Nami products unique?
Each Nami piece combines premium full-grain leather with hand-woven fabric from indigenous communities in Southern Philippines. The weaving patterns are traditional designs passed down through generations, making every item a piece of cultural heritage.
Where does the weaving come from?
We partner with indigenous weaving communities including the T'boli of South Cotabato, Yakan of Basilan, and Maranao of Lanao del Sur. Each community has distinct patterns and techniques that have been practiced for centuries.
What type of leather do you use?
We use premium full-grain leather, which is the highest quality available. It develops a beautiful patina over time, making your bag more unique with use. We also use vegetable-tanned and Italian lambskin for select pieces.
Are your products handmade?
Yes, every Nami piece is handcrafted by skilled artisans. From the weaving to the leather cutting and stitching, each step is done by hand with attention to detail.
Orders & Payment
What payment methods do you accept?
For Philippine orders, we accept GCash, Maya (PayMaya), credit/debit cards, GrabPay, and bank transfer through PayMongo. For international orders, we accept all major credit cards through Stripe.
Can I modify or cancel my order?
Orders can be modified or cancelled within 2 hours of placement. After that, please contact us at hello@nami.ph and we will do our best to accommodate your request before shipping.
Do you offer gift wrapping?
Yes! All orders come in our signature packaging. For special gift wrapping with a personalized note, please add a note during checkout.
Shipping
How long does shipping take?
Domestic (Philippines): Standard shipping takes 3-5 business days, Express takes 1-2 days. International: Standard takes 14-21 days, Express takes 5-7 days.
Do you ship internationally?
Yes, we ship to select countries including USA, Canada, UK, Australia, Singapore, UAE, Japan, South Korea, and Hong Kong.
Is there free shipping?
Yes! We offer free standard shipping on orders over ₱5,000 (domestic) or $100 (international).
How can I track my order?
Once your order ships, you'll receive an email with a tracking number. You can use this to track your package on the courier's website.
Returns & Care
What is your return policy?
We accept returns within 30 days of delivery. Items must be unused, in original condition with tags attached. Custom or personalized items cannot be returned.
How do I care for my Nami bag?
Clean leather with a soft dry cloth, condition every 3-6 months, and store in the provided dust bag. Avoid water and direct sunlight. See our full Care Instructions page for details.
Do you offer repairs?
Yes, we offer repair services for Nami products. Contact us at hello@nami.ph with photos of the damage and we'll provide a quote.